Search This Blog

Wednesday, June 21, 2006

Wrong Number

Actual call:


Is this Dr. Lee? I need to make my appointment.

I'm sorry, ma'am, you have the wrong number, this is a home number. (Click)

Second call:


Yes, I need to make an appointment with Dr. Lee.

Ma'am, you're dialing a home number. This is not a doctor's office. (click)

Third, fourth, fifth calls all about the same.

Sixth call:


I need to make an appointment with Dr. Lee.

You've reached the wrong number. What number are you trying to reach.

(She reads the number)

Well, that's not a doctor's office. That's my home number. You must have written it down wrong.

No. This is the number they gave me, it's on the card.

I'm sorry, ma'am. It's the wrong number. (click)

Seventh call:


I need to make an appointment with Dr. Lee.

Ma'am, I've told you this is my home line. You have the wrong number.

No, it's not the wrong number. This is the number they gave me.

Ma'am I can't help you. Maybe you should try directory.

No. This is the right number. I need to make an appointment.

I don't know what to tell you ma'am I can't help you.(click)

Final call:


Yes, I need an appointment with Dr. Lee.

When would you like to come in?

Can I come in around 10 a.m. tomorrow.

That's perfect. You have the address?


See you then.

Now she's Dr. Lee's problem.


Sherrie said...



Methinks someone didn't proofread the business cards.

V-Grrrl said...

Oh gosh, if it really is printed on their appointment cards, you could be getting A LOT of these sorts of calls.

I'm proud of you for not asking for a detailed description of her symptoms and telling her you thought her symptoms were all a product of her imagination and by God, you weren't going to waste your precious office hours seeing another freakin' hypochondriac.

You could have said, "Sounds like a brain tumor to me! If you're still alive in the morning, come on in!"

Yeah, I know, I'm an EVIL woman.

CISSY said...

Sherrie: We've only gotten a couple of more calls, so I'm hoping that means they caught fairly fast.

V-grrrl: I was tempted, but what with privacy laws, I didn't want to become a felon.

Gina said...

Ha! That made me laugh. I've had something similar happen, but after three or so calls, the person figured it out.

Hopefully, the address on the card was right!